Effective date: June 25, 2026.
This Privacy Policy explains how Substrate Supplements LLC (“Substrate,” “we,” “us”) collects, uses, and shares information when you visit substratesupplements.com or place an order.
Information we collect
- Information you provide: name, email, phone, shipping/billing address, and order details. Payment card information is processed by our payment providers—we do not store full card numbers.
- Automatically: device, browser, IP address, pages viewed, and similar usage data collected via cookies and similar technologies.
- Marketing preferences: your email and SMS opt-in status and engagement.
How we use your information
- Process and ship orders, manage subscriptions, and provide customer support.
- Send transactional messages (order, shipping, renewal) and, with your consent, marketing.
- Operate, secure, and improve the Site, and prevent fraud.
- Comply with legal obligations.
How we share your information
We share information with service providers who help us run the business, including our ecommerce platform (Shopify), payment processors, our subscription provider, email and SMS providers, shipping carriers and fulfillment partners, and analytics providers. We may also disclose information to comply with law or protect our rights. We do not sell your personal information for money. Certain analytics or advertising cookies may be considered a “sale” or “sharing” under some state laws—see your choices below.
Cookies & tracking
We use cookies and similar technologies for site functionality, analytics, and marketing. You can control cookies through your browser and, where applicable, through the “Your Privacy Choices” page.
Your rights & choices
- Marketing opt-out: unsubscribe via the link in any email, or reply STOP to any text.
- Access, correction, deletion: email us to request a copy or deletion of your data.
- State privacy rights: residents of California and other states may have rights to access, delete, correct, and opt out of certain sharing. Use “Your Privacy Choices” or contact us to exercise them.
Data retention & security
We keep personal information as long as needed for the purposes above and to meet legal requirements, then delete or anonymize it. We use reasonable safeguards to protect your data, though no method is 100% secure.
Children
The Site is not directed to anyone under 18, and we do not knowingly collect information from minors.
Changes & contact
We may update this Policy; the “Effective date” reflects the latest version. Questions or requests: support@substratesupplements.com, Substrate Supplements LLC, 3702 W Spruce St #1233, Tampa, FL 33606.